Perceived Usefulness and System Quality Drive ERP Continuance Intention
Category: User-Centred Design · Effect: Strong effect · Year: 2023
Users are more likely to continue using Enterprise Resource Planning (ERP) systems when they perceive the system as useful and when the system's quality and the information it provides are high.
Design Takeaway
Focus on demonstrating tangible benefits and ensuring a high-quality, reliable user experience, supported by strong organizational endorsement, to foster long-term adoption of complex enterprise systems.
Why It Matters
Understanding the factors that encourage continued use of complex software like ERP systems is crucial for successful implementation and return on investment. Designers and developers can leverage these insights to create systems that better meet user needs and are more likely to be adopted long-term.
Key Finding
Users will keep using ERP systems if they find them useful, and this usefulness is built upon the quality of the system and the data it provides. Strong backing from management also plays a vital role.
Key Findings
- Perceived usefulness positively impacts the intention to continue using ERP systems.
- System quality and information quality significantly influence perceived usefulness and perceived ease of use.
- Top management support is a critical determinant of continuance intention.
Research Evidence
Aim: What are the key factors influencing the intention to continue using Enterprise Resource Planning (ERP) systems?
Method: Quantitative research using Structural Equation Modeling (SEM).
Procedure: An integrated model combining the Technology-Organization-Environment (TOE) framework, Technology Acceptance Model (TAM), and Information Systems Success Model was developed. Empirical data was collected from users of ERP systems and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).
Sample Size: 237 participants
Context: Workplace environments utilizing Enterprise Resource Planning (ERP) systems.
Design Principle
For complex system adoption, perceived utility, system reliability, and organizational endorsement are paramount for sustained user engagement.
How to Apply
When designing or evaluating enterprise software, conduct user research to identify key perceived benefits and assess system/information quality. Secure executive sponsorship early in the design process.
Limitations
The study focuses on ERP systems, and findings may not generalize to all types of enterprise software. The context is limited to workplaces where ERP is already implemented.
Student Guide (IB Design Technology)
Simple Explanation: People will keep using a computer system at work if they think it helps them do their job better, and if the system itself works well and gives them good information. Management support is also really important.
Why This Matters: This research helps understand why users stick with or abandon complex software, which is vital for any design project involving enterprise tools or systems that require long-term user commitment.
Critical Thinking: How might the specific industry or organizational culture moderate the impact of perceived usefulness and management support on ERP continuance intention?
IA-Ready Paragraph: Research indicates that the intention to continue using complex enterprise systems like ERP is significantly influenced by perceived usefulness, which in turn is shaped by system quality and information quality. Furthermore, strong top management support is a critical driver of sustained usage, highlighting the importance of both user-centric design and organizational strategy in technology adoption.
Project Tips
- When evaluating software, ask users not just if they *can* use it, but if they *want* to keep using it and why.
- Consider how system performance and data accuracy might affect user satisfaction and continued use.
How to Use in IA
- Reference this study when discussing factors influencing user adoption and retention of technology, particularly in organizational contexts.
- Use the findings to justify design choices aimed at improving perceived usefulness or system quality.
Examiner Tips
- Demonstrate an understanding of how user perception of utility and system quality directly impacts adoption longevity.
- Connect findings to broader theories of technology acceptance and success.
Independent Variable: ["Perceived Usefulness","System Quality","Information Quality","Top Management Support"]
Dependent Variable: ["Continuance Intention"]
Controlled Variables: ["User's role","Industry sector","Organizational size"]
Strengths
- Integrates multiple theoretical frameworks (TOE, TAM, IS Success Model).
- Uses a robust statistical method (PLS-SEM) for analysis.
Critical Questions
- To what extent do these findings apply to cloud-based versus on-premise ERP systems?
- What are the potential negative impacts of high perceived usefulness if the system is poorly designed from an ergonomic perspective?
Extended Essay Application
- Investigate the long-term impact of user training and support on the perceived usefulness and continuance intention of a specific enterprise software.
- Explore how different user interface design choices affect perceived ease of use and, consequently, continuance intention.
Source
Understanding continuance intention of enterprise resource planning (ERP): TOE, TAM, and IS success model · Heliyon · 2023 · 10.1016/j.heliyon.2023.e21019